Contact information
Welcome to Luxe Jewel Supply
At Luxe Jewel Supply, we believe reliable customer support is an important part of a good shopping experience. Whether you are looking for printing paper for your office, sticky notes to organize daily tasks, or notebooks to capture ideas and important information, we want you to have access to clear product information and helpful assistance.
If you have a question before purchasing, need help with an existing order, or wish to discuss a return or refund, please contact us using the details below.
Business Information
Store Name: Luxe Jewel Supply
Legal Business Name: LTC LITECO OBRES EN GENERAL SL
Website: https://www.luxejewelsupply.com/
Contact Person: Julian Moya
Customer Service Email
Email: [email protected]
Please use this email for general inquiries, product questions, order assistance, shipping concerns, returns, refunds, and other matters related to your shopping experience.
To help us respond efficiently, include your order number if you have already made a purchase.
Business and Return Address
LTC LITECO OBRES EN GENERAL SL
11 Calle Oviedo
28020 Madrid
Spain
If you intend to return a product, please contact us before mailing the package so we can provide the relevant instructions and confirm the applicable return procedure.
Product Information and Assistance
Our store offers printing paper, sticky notes, and notebooks for everyday personal, educational, and professional use.
If you need clarification about a product’s dimensions, quantity, format, or listed features, please contact us before ordering whenever possible. Reviewing product specifications in advance can help you select the supplies that best suit your needs.
Order and Payment Questions
If you have questions about an existing order, please include your order number and the email address used during checkout.
For a payment concern, describe the issue and provide the relevant order reference. For your security, do not send complete payment card numbers, passwords, or other sensitive credentials by ordinary email.
Shipping and Delivery Support
If your package is delayed, tracking has not updated, or a delivery appears to be missing, please send us your order number and any available tracking details.
If you need to correct a shipping address, contact us as soon as possible. Address changes may not be possible once an order has entered fulfillment or has been dispatched.
Returns, Refunds, and Product Concerns
To exercise your right of withdrawal or request a return, email [email protected] and clearly identify the order concerned.
If a product arrives damaged, defective, incomplete, or different from what you ordered, please describe the issue and include photographs where helpful. Our team will review your request and explain the appropriate next steps under the applicable policy and law.
Privacy and Data Protection
For questions about personal information, data access, correction, deletion, or other privacy matters, please contact us at the email address above.
We may request additional information to verify your identity before acting on a privacy request, as permitted by applicable data protection law.
You may also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD): https://www.aepd.es/.
Response Expectations
We aim to review customer messages and respond within a reasonable period. Response times may vary according to inquiry volume, weekends, public holidays, and the complexity of the issue.
Providing complete and accurate order details at the beginning of your inquiry helps us identify the relevant transaction and avoid unnecessary delays.
Thank you for choosing Luxe Jewel Supply. We appreciate your trust and welcome the opportunity to help make your shopping experience straightforward and dependable.