Terms of service
Effective Date: October 29, 2026
Website: https://www.luxejewelsupply.com/
Business Operator: LTC LITECO OBRES EN GENERAL SL
1. Introduction
Welcome to Luxe Jewel Supply. These Terms of Service govern your access to and use of our website, including browsing product listings, purchasing printing paper, sticky notes, notebooks, and related stationery products, and communicating with our customer service team.
In these Terms, “Luxe Jewel Supply,” “we,” “us,” and “our” refer to the business operating the website, LTC LITECO OBRES EN GENERAL SL. “You” and “your” refer to visitors, customers, and other individuals using our website.
By using the website or placing an order, you agree to these Terms, together with our Return and Refund Policy, Privacy Policy, Shipping Policy, and other applicable disclosures. If you do not agree, please discontinue use of the website.
Nothing in these Terms is intended to remove a consumer right that cannot legally be waived.
2. About Our Products
Luxe Jewel Supply offers stationery and everyday office supplies, including printing paper, sticky notes, and notebooks.
These products are intended to support ordinary activities such as printing documents, organizing tasks, taking notes, planning projects, recording ideas, and maintaining personal or professional records.
We make reasonable efforts to provide useful product descriptions, photographs, dimensions, quantities, formats, and other relevant details. Customers should review the available information carefully before ordering, particularly where paper size, sheet quantity, notebook dimensions, or other specifications are important to the intended use.
3. Product Descriptions and Accuracy
We aim to ensure that product descriptions and images reasonably reflect the products offered. However, the appearance of a product may vary slightly because of screen settings, lighting, photography, or manufacturing tolerances.
Paper texture, shade, finish, notebook cover appearance, and sticky-note colors may look different on different displays. Any measurements, weights, or quantities provided on a product page should be reviewed before checkout.
If a listing contains a material error or important product information is unclear, please contact us before placing the order. We will review the inquiry and provide clarification where reasonably possible.
A general product description does not override a specific product specification or mandatory information required by law.
4. Product Availability
All products are offered subject to availability. Inventory may change, and a product displayed on the website may become unavailable before an order is accepted or dispatched.
We reserve the right to update product listings, discontinue products, limit quantities, or correct inventory errors where appropriate.
If we cannot fulfill an order after payment has been collected, we will take reasonable steps to notify you and arrange an appropriate remedy, which may include a refund for the unavailable product.
5. Prices, Currency, Taxes, and Shipping
Prices and the applicable currency are displayed on the website and at checkout. The currency shown in the final checkout summary should be reviewed before payment.
Our stated shipping terms are:
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Free shipping on orders with a merchandise subtotal of $10 or more.
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A $5.99 shipping charge on orders with a merchandise subtotal below $10.
The final shipping amount and any applicable taxes or other mandatory charges will be displayed at checkout before you submit your order. If the checkout uses a currency different from USD, the applicable conversion and displayed amount should be clear before the purchase is completed.
Prices, product offerings, and promotions may change from time to time. A price change will not retroactively alter an accepted order except where required by law or otherwise agreed with the customer.
6. Order Placement and Acceptance
When you submit an order, you make an offer to purchase the selected products under the terms disclosed during checkout.
An automated order confirmation confirms receipt of the order information but does not necessarily establish that the order has been finally accepted or dispatched.
We may review orders for payment authorization, product availability, address accuracy, suspected fraud, or material pricing errors. If we cannot accept or fulfill an order, we will take reasonable steps to notify you and arrange an appropriate resolution.
We will not knowingly retain payment for products that we cannot supply without providing a refund or other remedy required by law.
7. Customer Information and Payment
You agree to provide accurate and current information necessary to process your purchase, including your billing details, delivery address, and contact information.
Payments may be processed through third-party payment providers. Those providers may apply their own authentication, verification, and security procedures.
If a payment is declined or requires additional verification, processing may be delayed. You are responsible for using a payment method you are legally authorized to use.
8. Shipping and Delivery
Shipping fees, order processing, estimated transit times, tracking, and delivery procedures are described in our Shipping Policy.
Delivery estimates are provided for planning purposes and are not guarantees of a particular arrival date unless expressly stated. We will comply with mandatory delivery deadlines under applicable consumer law.
Customers should provide a complete and accurate delivery address. If an address needs correction, please contact us promptly; changes may not be possible after an order has entered fulfillment or has been handed to a carrier.
If an order is delayed, damaged, or missing, contact our support team so that we can review the available information and advise you of the next steps.
9. Statutory Withdrawal Rights and Returns
Consumers purchasing eligible products online generally have a 14-calendar-day statutory withdrawal period under applicable Spanish and EU consumer law.
Our Return and Refund Policy explains how to exercise this right, how to return products, and how refunds are processed. It also describes the procedure for reporting damaged, defective, or incorrect merchandise.
The statutory right of withdrawal is distinct from the legal guarantee of conformity for defective or non-conforming goods. Neither right is limited by an ordinary voluntary return period.
10. Legal Guarantee of Conformity
Consumer goods sold in Spain are generally subject to a statutory legal guarantee of conformity, ordinarily lasting three years for new consumer goods from delivery under the applicable Spanish framework.
Where a product does not conform to the contract, consumers may be entitled to statutory remedies, including repair, replacement, price reduction, or termination of the contract where legally available.
The availability and order of remedies depend on the nature of the issue and applicable law. Nothing in these Terms restricts mandatory statutory guarantees.
11. Promotions and Discount Codes
Promotional codes, discounted prices, and bundle offers may be subject to conditions disclosed with the offer, including validity periods, eligible products, or minimum purchase amounts.
Unless expressly stated otherwise, promotions cannot be combined. If a material error affects a promotion or product price, we will handle the issue fairly and in accordance with applicable law.
Discounted products remain subject to statutory withdrawal rights and legal conformity guarantees where applicable.
12. Intellectual Property
The website’s original text, branding, graphics, layout, photographs, and other content may be protected by intellectual property laws.
Except as permitted by law or authorized in writing by the appropriate rights holder, you may not reproduce, distribute, modify, republish, or commercially exploit protected website content.
Third-party trademarks and product references remain the property of their respective owners. Their appearance on our website does not necessarily imply sponsorship, partnership, or endorsement.
13. Acceptable Website Use
You agree not to use the website for unlawful purposes or in a manner that interferes with its security, availability, or operation.
Prohibited conduct includes attempting unauthorized access to systems, introducing malicious code, submitting fraudulent orders, misusing payment information, or interfering with another person’s use of the website.
We may take reasonable steps to investigate misuse and protect the website, customers, and business operations, subject to applicable law.
14. Third-Party Services
Our website may use third-party services for payment processing, shipping, hosting, analytics, security, or customer support. Links to external websites may also be provided for convenience.
Third-party services may be subject to their own terms and privacy policies. We do not control every aspect of an independent provider’s operations and cannot guarantee the performance of services outside our reasonable control.
15. Website Availability and Changes
We aim to keep the website functional and informative, but temporary interruptions may occur because of maintenance, technical issues, security measures, or events outside our reasonable control.
We may update website features, product listings, or other content to reflect operational needs or changes in our product range. Such changes will not remove mandatory rights relating to an order already placed.
16. Warranties and Limitation of Liability
We make reasonable efforts to maintain accurate website information and provide products in accordance with their descriptions and applicable legal requirements.
To the extent permitted by law, we do not guarantee uninterrupted website availability or that every technical feature will operate without error.
Nothing in these Terms excludes or limits liability, statutory guarantees, or consumer remedies that cannot legally be excluded or limited under applicable Spanish or EU law.
Where a limitation of liability is legally enforceable, it will apply only to the extent permitted by law.
17. Governing Law and Disputes
These Terms are governed by applicable Spanish law and relevant European Union law. The laws and consumer protection rules applicable in the Community of Madrid may also be relevant to the transaction.
Mandatory consumer protection rules will take precedence where applicable. Nothing in this section deprives a consumer of a right to bring a claim before a court or forum that has jurisdiction under applicable law.
18. Changes to These Terms
We may revise these Terms to reflect changes in our website, products, operations, or legal obligations. The current version will be published on the website with an updated effective date where appropriate.
Changes will not retroactively remove rights already acquired by consumers or override mandatory legal protections.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable, it will be limited or severed to the extent necessary. The remaining provisions will continue to apply insofar as they remain valid and enforceable.
20. Contact Information
LTC LITECO OBRES EN GENERAL SL
Website: https://www.luxejewelsupply.com/
Email: [email protected]
Address: 11 Calle Oviedo, 28020 Madrid, Spain
Contact Person: Julian Moya