Shipping policy
Effective Date: October 29, 2026
Website: https://www.luxejewelsupply.com/
Business Name: LTC LITECO OBRES EN GENERAL SL
1. Our Shipping Commitment
At Luxe Jewel Supply, we know that dependable delivery matters. Printing paper may be needed for an important document, sticky notes can be essential to a planning session, and notebooks often become the place where ideas, meeting notes, and daily plans take shape.
We aim to prepare orders carefully, communicate shipping information clearly, and help customers resolve delivery issues efficiently.
This Shipping Policy explains our shipping charges, order processing, estimated delivery times, tracking, address requirements, and procedures for delayed, damaged, or missing packages.
2. Shipping Fees
Our stated shipping arrangement is as follows:
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Free shipping on orders with a merchandise subtotal of $10 or more.
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$5.99 shipping fee on orders with a merchandise subtotal below $10.
The applicable shipping fee will be displayed at checkout before payment. Any promotion that expressly provides different shipping terms will apply according to its disclosed conditions.
The currency displayed at checkout controls the transaction. Because the business address is in Spain and the supplied shipping amounts are in USD, please confirm that the live checkout accurately identifies the currency and final charges before publishing this policy.
Any taxes or other mandatory charges will be disclosed or calculated as required by applicable law.
3. Order Processing Time
After an order is placed, we review the order details and payment status before preparing the products for dispatch.
For planning purposes, this policy uses a provisional processing estimate of 1–3 business days. Business days ordinarily exclude weekends and public holidays.
Processing may take longer during periods of high demand, promotional campaigns, inventory checks, or circumstances requiring additional order verification. Processing time is separate from the carrier’s transit time.
These estimates should be confirmed against the store’s actual fulfillment arrangements before publication. They do not override any mandatory delivery deadline or specific delivery commitment shown at checkout.
4. Estimated Delivery Time
For planning purposes, the general transit estimate used in this draft is 5–10 business days after dispatch.
Combining the provisional processing and transit estimates, delivery may take approximately 6–13 business days from order placement. This is an estimate rather than a guaranteed delivery window.
Actual delivery times depend on the destination, carrier service, inventory availability, public holidays, weather, transportation disruptions, and other relevant circumstances.
If a different delivery estimate is displayed for a particular product or at checkout, customers should review that estimate before submitting their order. We will comply with mandatory delivery deadlines under applicable consumer law.
5. Order Confirmation and Tracking
After an order is submitted, you may receive an order confirmation by email. Where tracking is available, shipping details may be sent when the package is dispatched or when the carrier provides the tracking information.
Tracking may not update immediately after a shipping label is created. The carrier may require additional time to scan the package and update its system.
If tracking details are unavailable after a reasonable interval, or the tracking page shows no meaningful progress for several business days, contact [email protected] with your order number.
We will review the available shipment information and advise you of the next steps.
6. Shipping Address Accuracy
Customers are responsible for supplying a complete and accurate delivery address, including street name, building number, postal code, city, and any apartment or unit information that is necessary for delivery.
Please review the address carefully before placing your order. If you identify an error, contact us promptly. We will make reasonable efforts to assist, but changes may not be possible once processing or dispatch has begun.
If a package is returned because the address supplied was incorrect or incomplete, additional time or reshipment costs may arise. Any proposed additional charge must be consistent with the terms disclosed before purchase and applicable law.
7. Delivery Attempts and Carrier Delays
Packages are delivered through the carrier or logistics provider assigned to the shipment. Delivery procedures, collection options, and the number of delivery attempts may vary.
Delays can arise because of weather, public holidays, seasonal demand, carrier interruptions, transportation issues, address verification, or other circumstances beyond our reasonable control.
Where possible, customers should check tracking information for the latest status. If the carrier requests additional information or the shipment appears to be stalled, please contact us so we can review the situation.
8. Packages Marked as Delivered
If tracking indicates that a package has been delivered but you cannot locate it, please:
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Confirm the delivery address on your order confirmation.
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Check the usual delivery location, reception area, mailbox, or designated parcel area.
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Ask household members or building management whether the package was accepted.
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Review any delivery notes or proof of delivery provided by the carrier.
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Contact us if the package remains missing.
Please include your order number and tracking reference. We will review the information and determine what further assistance may be appropriate.
Nothing in this procedure limits consumer remedies that apply under mandatory law.
9. Damaged, Defective, or Incorrect Shipments
If your package arrives damaged or contains the wrong product, please contact [email protected] as soon as reasonably possible.
Include your order number and a description of the issue. Photographs of the package, shipping label, and merchandise may help us investigate.
Depending on the circumstances, we may coordinate with the carrier and provide an appropriate remedy, including replacement, refund, or another solution required by applicable law.
For defective or non-conforming products, the statutory rights described in our Return and Refund Policy and applicable consumer law remain available.
10. Missing Items and Split Shipments
If an order contains multiple products and one appears to be missing, check the order confirmation and any separate shipment notices first.
Where products are shipped separately, tracking information may be provided for each shipment where available. If an item remains missing and no further shipment information is available, contact us with the order number and the name of the product concerned.
We will review the order and shipment records and communicate the next steps.
11. Order Changes and Cancellations
If you need to correct a delivery address, change a product, or cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate requests before fulfillment or dispatch, but we cannot guarantee that changes will remain possible after processing has begun or the package has been handed to a carrier.
If an order has already been dispatched, you may still have statutory withdrawal rights after delivery. Please refer to the Return and Refund Policy for details.
12. International Shipping and Customs
International delivery is available only where the checkout expressly offers the destination. Customers should not assume that all countries or territories can be served.
For deliveries outside Spain, transit times, customs procedures, import duties, taxes, and other requirements may vary by destination. Any applicable charges and responsibilities will be handled according to checkout disclosures and applicable law.
Where a shipment crosses borders within or outside the European Union, the relevant tax and customs arrangements may depend on the destination and the circumstances of the transaction.
13. Delivery Delays and Consumer Rights
We make reasonable efforts to dispatch orders promptly and provide useful delivery information. However, estimates do not replace statutory delivery obligations.
If no other delivery period has been agreed, applicable consumer rules generally require goods to be delivered without undue delay and within the statutory period, ordinarily 30 days from conclusion of the contract. Different rules may apply where the parties have agreed otherwise or special circumstances exist.
If a legally significant delay occurs, consumers may have rights to require delivery within an appropriate additional period or terminate the contract in circumstances provided by law.
14. Contact Us
For shipping questions, tracking concerns, delivery delays, or missing packages, contact:
LTC LITECO OBRES EN GENERAL SL
Website: https://www.luxejewelsupply.com/
Email: [email protected]
Address: 11 Calle Oviedo, 28020 Madrid, Spain
Contact Person: Julian Moya
Please include your order number in shipping-related communications so we can identify your purchase and assist you efficiently.